Terms of service
Last updated: September 2026
Welcome to LOTAS Fashion.
These Terms & Conditions govern your use of the LOTAS Fashion website and your purchase of products from us. By browsing our website or placing an order, you agree to these Terms & Conditions.
We have designed these terms to be clear, transparent and easy to understand while helping us provide a consistent shopping experience for every LOTAS customer.
1. About LOTAS Fashion
LOTAS Fashion is an online fashion retailer offering women's clothing and fashion products through our website.
Throughout these Terms & Conditions, the terms “LOTAS Fashion,” “LOTAS,” “we,” “us” and “our” refer to LOTAS Fashion.
The terms “you,” “your” and “customer” refer to the person using our website or placing an order.
2. Using Our Website
By using our website, you agree to:
- Provide accurate information when placing an order.
- Use the website for lawful purposes.
- Not attempt to interfere with or disrupt the operation of our website.
- Not use our website to engage in fraudulent, abusive or unlawful activity.
- Respect our intellectual property and website content.
We reserve the right to restrict or suspend access where we reasonably believe the website is being misused or used unlawfully.
3. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, measurements, colors and other information displayed on our website are accurate.
However, slight differences may occur because of:
- Screen and device settings
- Lighting conditions during photography
- Manufacturing or production variations
- Natural differences between individual products
Product images are provided to give you a representation of the product. Minor variations in color or appearance do not necessarily indicate that an item is defective.
Where measurements are provided, we recommend checking the applicable size guide before placing your order.
4. Product Availability
Products displayed on our website are subject to availability.
We make reasonable efforts to maintain accurate stock information, but occasionally a product may become unavailable after an order has been placed.
If we are unable to fulfill an order because a product is unavailable, we will contact you and may offer:
- A suitable alternative;
- A replacement where available; or
- A refund for the affected item.
5. Prices & Payments
All product prices are displayed on the website before you complete your purchase.
Applicable taxes, shipping charges and other mandatory costs will be displayed as required before you place your order.
Payment must be successfully authorized before an order can be processed.
We accept the payment methods displayed at checkout.
LOTAS Fashion reserves the right to correct pricing, product or promotional errors. If an obvious pricing error affects an order, we will contact you before proceeding where appropriate.
6. Placing an Order
When you place an order through our website, you are making an offer to purchase the selected products.
After placing your order, you will normally receive an order confirmation by email.
An order confirmation acknowledges that we have received your order. It does not necessarily mean that the order has been fully accepted or dispatched.
We reserve the right to cancel or decline an order in reasonable circumstances, including:
- Product availability issues
- Suspected fraudulent or unauthorized transactions
- Significant pricing or listing errors
- Incorrect customer information
- Shipping restrictions
- Circumstances outside our reasonable control
If we cancel an order after payment has been received, we will arrange an appropriate refund for the affected order.
7. Order Processing
Orders are generally processed within 1–3 business days.
Processing includes activities such as order verification, product preparation, quality checking and dispatch arrangements.
During promotional periods, holidays or periods of unusually high demand, processing may take longer.
Once your order has been dispatched, you may receive a shipping confirmation containing available tracking information.
8. Shipping & Delivery
Our standard estimated delivery time is generally:
8–15 business days
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Destination
- Shipping method
- Carrier performance
- Customs processing
- Local delivery services
- Weather
- Public holidays
- Seasonal demand
- Other circumstances outside our reasonable control
Please refer to our Shipping Policy for further information regarding delivery, tracking, customs and shipping-related issues.
9. Customs, Duties & Import Charges
International orders may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.
Where applicable, responsibility for these charges will depend on the shipping arrangement, destination and applicable law.
Customers are responsible for providing accurate delivery information and cooperating with reasonable customs or carrier requirements.
LOTAS Fashion cannot guarantee that customs processing will not delay an international shipment.
10. Returns & Refunds
We want you to shop with confidence.
Eligible returns, replacements and refunds are handled according to our Return & Refund Policy.
Our standard return window for eligible unwanted items is 30 days from delivery, subject to the conditions described in our Return & Refund Policy.
For damaged, defective or incorrect items, please contact us within 24 hours of delivery so that we can investigate the issue promptly.
The 24-hour period applies to reporting the issue, not necessarily to completing the return.
Nothing in our return policy is intended to remove or restrict any consumer rights that apply to you under applicable law.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order enters processing or dispatch.
Once an order has been processed or dispatched, cancellation may no longer be possible and the order may need to follow the applicable return procedure.
Where UK consumer cancellation rights apply, those statutory rights will continue to apply.
12. Promotions & Discount Codes
From time to time, LOTAS Fashion may offer promotional discounts, sale prices or discount codes.
Unless otherwise stated:
- Promotional codes must be used during the stated promotional period.
- Discount codes cannot be exchanged for cash.
- Some products or collections may be excluded from promotions.
- Multiple promotional codes may not be combined.
- Promotional terms will be displayed alongside the applicable offer.
We reserve the right to correct obvious promotional errors or withdraw a promotion where reasonably necessary.
13. Gift Cards & Store Credits
Where LOTAS Fashion offers gift cards or store credits, additional terms may apply and will be displayed at the time of purchase or issuance.
Gift cards and store credits cannot be exchanged for cash unless required by applicable law.
14. Intellectual Property
All content on the LOTAS Fashion website, including but not limited to:
- Logos
- Brand names
- Product photography
- Images
- Graphics
- Text
- Website design
- Product descriptions
- Videos
- Layouts
- Marketing materials
is owned by or licensed to LOTAS Fashion unless otherwise stated.
You may not reproduce, copy, modify, distribute, publish or commercially exploit our content without prior written permission.
LOTAS Fashion and associated brand elements may not be used in a way that suggests an unauthorized association with our business.
15. Customer Reviews & User Content
If you choose to submit a review, photograph, comment or other content to LOTAS Fashion, you confirm that:
- You have the right to submit the content.
- The content is accurate to the best of your knowledge.
- The content does not infringe another person's rights.
- The content does not contain unlawful, abusive or misleading material.
By submitting content, you grant LOTAS Fashion permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that is unlawful, misleading, offensive, fraudulent or otherwise inappropriate.
We do not knowingly publish fake customer reviews.
16. Website Accuracy
We aim to keep our website information accurate and up to date.
However, occasional typographical errors, technical issues, inaccuracies or outdated information may occur.
Where appropriate, we may correct errors or update information without prior notice.
We do not guarantee that the website will always be available, uninterrupted or completely free from technical issues.
17. Third-Party Services & Links
Our website may use or connect with third-party services, including payment providers, shipping carriers, technology providers, analytics services and social media platforms.
Third-party services may operate under their own terms and privacy policies.
LOTAS Fashion is not responsible for the independent policies, availability or practices of third-party websites or services that we do not control.
18. Personal Information
Your personal information is handled in accordance with our Privacy Policy.
By placing an order, you acknowledge that certain information is required to process your purchase, arrange delivery, provide customer support and fulfill our legal or operational obligations.
We take reasonable steps to protect customer information and handle it responsibly.
19. Limitation of Liability
To the extent permitted by applicable law, LOTAS Fashion will not be responsible for losses arising from circumstances beyond our reasonable control, including:
- Carrier delays
- Customs delays
- Natural events
- Severe weather
- Strikes or industrial action
- Government restrictions
- Service interruptions
- Third-party failures
- Other events outside our reasonable control
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these terms limits your statutory consumer rights or any liability that cannot legally be excluded or limited.
20. Events Beyond Our Reasonable Control
LOTAS Fashion will not be considered in breach of these Terms & Conditions where we are unable to perform an obligation because of circumstances beyond our reasonable control.
This may include natural disasters, severe weather, transportation disruptions, government action, strikes, internet or technology failures, customs restrictions, pandemics or other significant events.
Where reasonably possible, we will communicate relevant delays or disruptions and take reasonable steps to minimize their impact.
21. Governing Law & Consumer Rights
These Terms & Conditions are intended to operate consistently with applicable consumer protection laws.
Nothing in these terms is intended to remove, restrict or override mandatory rights that apply to you under the laws of your country or region.
For UK customers, statutory consumer protections continue to apply where relevant.
Our terms are intended to be fair and transparent and should not be interpreted as excluding rights that cannot legally be excluded.
22. Changes to These Terms
LOTAS Fashion may update these Terms & Conditions from time to time to reflect changes to:
- Our products or services
- Website functionality
- Business operations
- Fulfillment arrangements
- Applicable legal or regulatory requirements
The latest version will be published on this page.
The “Last updated” date at the beginning of these Terms & Conditions indicates when the policy was most recently revised.
23. Contact Us
If you have any questions about these Terms & Conditions, your order or our services, please contact us.
LOTAS Fashion
Email: support@lotasfashion.com
WhatsApp: Chat with us on WhatsApp
We are happy to assist you.
LOTAS Fashion
Timeless Style Inspired by Nature.